What personal data I collect
I gather and use certain information about you in order to communicate with you regarding your enquiry. When you visit the website, I may collect the following data:
• Your IP address
• Your contact information and email address
• Any personal information that you send
• Data profile regarding your online behaviour on the website
Most of the personal information I process is provided to me directly by you for one of the following reasons:
• To better understand your needs
• To improve services
• To personalise the website according to your online behaviour and personal preferences
Personal information during assessment and therapy sessions:
I may collect background information, GP/personal details, family details, brief medical history, social circumstances, mental health history, expectations of therapy and an agreed treatment plan. This information will be collected verbally and a written record will be kept in note form taken after the session. Personal data is stored and processed in line with the Data Protection Act 1998.
• Handwritten notes and personal details are kept separate in a locked cabinet
• Email addresses are stored in a secure business mailing system
Disclosing your personal information
I may disclose your personal information:
• If I am required to do so by law
• If there are safeguarding concerns such as a serious risk of injury to self and/or others
• In order to establish, exercise or defend my legal rights
• Anonymised to my supervisor
Personal information shall not be kept for longer than is necessary for those purposes.
Safeguarding and securing the data
I am committed to securing your data and keeping it confidential. Fiona Duhig Counselling and Psychotherapy has done all in its power to prevent data theft, unauthorised access and disclosure by implementing appropriate software which help to safeguard all the information collected online.
If you would like to disable cookies, you can do so by accessing the settings of your internet browser. In Internet Explorer (version 11), you must manually delete cookie files (you can find instructions for doing so: In Firefox (version 39), you can delete cookies by clicking “Tools”, “Options” and “Privacy”, then selecting “Use custom settings for history” from the drop-down menu, clicking “Show Cookies”, and then clicking “Remove All Cookies”. In Chrome (version 44), you can delete all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Clear browsing data”, and then selecting “Cookies and other site and plug-in data” before clicking “Clear browsing data”.
Links to Other Websites
Your data protection rights
Under data protection law, you have rights including:
• Your right of access - you have the right to ask for copies of your personal information.
• Your right to rectification - you have the right to ask to rectify personal information you think is inaccurate. You also have the right to ask to complete information you think is incomplete.
• Your right to erasure - you have the right to ask to erase your personal information in certain circumstances.
• Your right to restriction of processing - you have the right to ask to restrict the processing of your personal information in certain circumstances.
• Your right to object to processing - you have the the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability - you have the right to ask that I transfer the personal information you gave me to another organisation, or to you, in certain circumstances.
• You are not required to pay any charge for exercising your rights. If you make a request, I have one month to respond to you.
Please contact me at if you wish to make a request.
Please let me know if the personal information that I hold about you needs to be corrected or updated by emailing firstname.lastname@example.org